BOTE® WARRANTY POLICY
BOTE® makes every effort to produce boards to the highest quality and standards in the industry. We complete quality checks in our factories and in our warehouses to confirm each board’s quality before shipping.
Because of the nature of paddle boarding we cannot warranty the performance of any board or shape for individual riders and varying levels of skills and abilities. Furthermore, we cannot guarantee against damage or breakage and cannot protect or warranty against circumstances outside of our control.
BOTE® reserves the right to amend this policy at any time without notice.
Subject to the terms of this warranty policy, BOTE® will, in its sole discretion, either repair or replace/provide replacement parts for any defective product that is covered by this warranty policy. Please register your BOTE inflatable or solid board, KULA, or accessory upon purchase directly from BOTE® or any Authorized Dealer. In addition, please keep a copy of your sales receipt in order to show proof of purchase. If you have any questions at all, please do not hesitate to contact us!
PROCESSING A WARRANTY CLAIM FOR ITEMS PURCHASED FROM AN AUTHORIZED DEALER
Please review our product-specific warranty terms below to determine if your product is covered under warranty. If you believe your product is defective and covered by this warranty policy, please follow the steps below to submit a warranty claim.
Please first contact the Authorized BOTE® Dealer you originally purchased from.
You are responsible for delivery to and pick-up from or to the closest Authorized BOTE® Dealer.
If the Authorized BOTE® Dealer’s inspection indicates a defect that is covered under the manufacturer’s warranty, BOTE® may repair or replace your product. Proof of purchase such as a sales receipt may be required. If repairs or evaluation are required, BOTE® will work with the dealer to facilitate repairs or replacements.
BOTE® PRODUCTS WITH AERO TECHNOLOGY
Beginning on January 1, 2020, for the original retail purchaser (“Consumer”), BOTE® provides a limited two year warranty from date of purchase against material or manufacturing defects in the hull and deck for a registered product.
If the product is covered under this warranty, BOTE® will repair, replace/provide replacement parts at its discretion, the board or any part or component that is deemed defective. BOTE® reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Boards repaired or replaced under this warranty may or may not incorporate these changes.
This limited warranty does not apply to:
Normal wear and tear and aging of product.
Cosmetic flaws or variations in colors.
Use in excess of the manufacturers recommended maximum load capacity.
Failure to comply with pressure recommendations, assembly / disassembly and handling procedures.
Any puncture, cut or abrasion sustained in normal use or damage from unreasonable uses or improper storage.
BOTE® or AeroBOTE® purchased second-hand or used
BOTE® or AeroBOTE® damaged by extreme weather or environmental conditions.
BOTE® or AeroBOTE® damaged while in possession of a freight carrier, a dealer, Consumer, or any party other than BOTE®.
BOTE® or AeroBOTE® damaged by accident, neglect, improper use or handling.
BOTE® or AeroBOTE® that have been towed by power or sail boats.
BOTE® or AeroBOTE® designated as Prototypes.
BOTE® or AeroBOTE® sold as “demos” or in “as is” condition.
BOTE® or AeroBOTE® determined to have been used for any activity other than an activity which is customary for the product.
BOTE® or AeroBOTE® that have been structurally or dimensionally altered or modified.
BOTE® or AeroBOTE® used for commercial or rental purposes.
Any product that has been lost or stolen.
Except as expressly set forth herein, to the maximum extent permitted by applicable law, BOTE® expressly disclaims all warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to BOTE® paddle boards. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you.
In no event shall BOTE® be liable for any incidental or consequential damages or expenses resulting from any defects in its products. BOTE®’s aggregate liability with respect to any product shall be limited to an amount equal to Consumer's original purchase price paid for the defective product.
To the extent any limitation or exclusion contained herein is contrary to applicable law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable. This warranty gives you specific legal rights and you may also have other rights. For Consumers who are covered by state, country or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws.
